Questions for Us

Do you carry the same merchandise at every location?

Each location has a different selection! Seventeenth Ave is our only location with a men's section, and also offers our best selection of sale merchandise. Kensington carries our best selection of sizes as well as some unique brands. And visit Inglewood because it is just so pretty!

What is your exchange policy?

We offer in-store credit or exchange on unworn and unused items with 30 days of purchase. For gifts, we can extend this time period to 30 days after the gift will be given.

If you a returning an online order, you are responsible for the cost of return shipping. Once the item is received, we will issue your store credit.

Sale items, earrings, and underwear are final sale.

Do you deliver?

Yes! We have local delivery for $5.00 within the Calgary city limits that goes out every Tuesday and Friday. Orders need to be in by noon day prior to make the cut-off for the day. We require confirmation that you are ready for the delivery to avoid any lost packages.

Why is my local delivery fee so high?

Unfortunately, our online store will automatically charge you a shipping fee for each location it is fulfilled from. We will refund the difference to you so you are only paying the $5. 

Can I send someone a gift?

Absolutely. When sending a gift, please include the phone number of the recipient so we can confirm delivery with them. If you'd like to include a note, we have a great selection of cards available and just leave your message in the notes at check out.

Where do you ship to?

We ship all across North America. Our packages go out via Canada Post, and we will provide you with tracking information as soon as possible. We do not ship internationally.

I want to pick it up in-store but it won't let me, what do I do?

Please leave a note at check-out of which location you would like to pick-up at, and we will get it over there as soon as possible. All delivery fees will be refunded.

Do you still sell kid's clothes?

Yes, over at Purr Petite in Kensington, at 118a 10 St NW (just a couple shops away from our Kensington store). We no longer carry any children's items at our store in Inglewood.

I have a gift certificate for Purr Petite, can I use it at Purr?

Yes, you can use your Purr Petite gift certificate in-store only. Unfortunately, you cannot redeem it on our online store. Likewise, you can use your Purr gift certificate in-store at Purr Petite, but not on their online store.

What are your Covid-19 policies?

Masks are required for all staff members and customers over the age of two. We always have disposable masks available at the door should you forget. We kindly ask that you use hand sanitizer while in the store. If you are feeling unwell, please stick to the online shop. We are currently operating at a reduced capacity, so please be patient if the door is locked when you come to visit.