Questions for Us
Do you carry the same merchandise at every location?
Each location has a different selection! Seventeenth Ave is our only location with a men's section, and also offers our best selection of sale merchandise. Kensington carries our best selection of sizes as well as some unique brands. And visit Inglewood because it is just so pretty!
What is your exchange policy?
We offer in-store credit or exchange on regular priced unworn and unused items with 30 days of purchase. For gifts, we can extend this time period to 30 days after the gift will be given.
If you a returning an online order, you are responsible for the cost of return shipping. Once the item is received, we will issue your store credit.
Sale items, earrings, and underwear are final sale.
Do you deliver?
We no longer offer local delivery. Online orders are available for in-store pick-up or will go out via Canada Post. Standard shipping rate is $18. Oversized or heavy shipments are $30. US shipments start at $20.
Why is my delivery fee so high?
Unfortunately, our online store will automatically charge you a shipping fee for each location it is fulfilled from. We will refund the difference to you so you are only paying the applicable shipping fee.
Can I send someone a gift?
Absolutely. If you'd like to include a note, we have a great selection of cards available and just leave your message in the notes at check out.
Where do you ship to?
We ship all across North America. Our packages go out via Canada Post, and we will provide you with tracking information as soon as possible. We do not ship internationally.
Do you have holiday shipping deadline?
We recommend having your online orders in by December 9th to guarantee delivery before December 24th. After that day, we cannot guarantee delivery before Christmas. In-store pick-up will be available until 3pm on December 24th, but we recommend having your orders in by the 22nd if you have a preferred pick-up location.
Do you still sell kid's clothes?
Yes, over at Purr Petite in Kensington, at 118a 10 St NW (just a couple shops away from our Kensington store). We no longer carry any children's items at our store in Inglewood.
I have a gift certificate for Purr Petite, can I use it at Purr?
Yes, you can use your Purr Petite gift certificate in-store only. Unfortunately, you cannot redeem it on our online store. Likewise, you can use your Purr gift certificate in-store at Purr Petite, but not on their online store.